Answered By: John Newman
Last Updated: Jan 06, 2015     Views: 191

If you're having trouble connecting to your campus computer with Remote Desktop, there could be a number of root causes.

Problem 1: Remote Desktop training is required

You must attend Remote Desktop training before being granted remote access to your computer. If you haven't done this step yet, you can contact the RITE Support Desk at 716-878-4357 or to get started.

Problem 2: Your computer may be powered off or sleeping

It's possible the computer you are trying to remote into is either powered off or sleeping. In this case, you may want to ask a colleague who has access to your office to verify that your computer is turned on and awake. If your computer keeps entering hibernation mode, you can contact the RITE Support Desk to put in a request to prevent your computer from going to sleep.

Problem 3: Your computer's IP address has changed

Every campus device has a unique IP address, and you need to know this address to use Remote Desktop. This address will remain the same most of the time, but it can change periodically. There are a number of reasons why your computer's IP address might change, such as: a campus power outage, your computer being powered off for a long period of time, having your computer replaced or reimaged.

It's always a good idea to write down your campus device name. That way, you can contact the RITE Support Desk and have someone lookup the new IP address of your computer based on the name. Once you have the correct IP address you should be able to connect.

If the above fails - don't hesistate to contact the RITE Support Desk for assitance.