Answered By: Jason Welborn
Last Updated: Mar 02, 2017     Views: 6

A user calls and says something other than a blank page is displayed when creating a new Word document. Word documents are based on a template file called Normal.dotm. If this file becomes corrupted or if the use accidently overwrites the Normal.dotm file, something other than a blank page will be displayed when creating a new document. The fix is simple - just delete the Normal.dotm file and Word will automatically create a new one.

  1. Use Remote Control to connect to the user's PC.
  2. Close Microsoft Word.
  3. Press Windows+R to open the Run box.
  4. Type %appdata%\Microsoft\Templates and click OK.
  5. Delete the Normal.dotm file.
  6. Relaunch Microsoft Word.