Answered By: Ken Fujiuchi
Last Updated: Jan 29, 2018     Views: 100

Note: Due to variations on personal computers, your experience may vary with the different methods listed. Please verify that your media has transferred completely.

Using the USB/Lightning Connector (Quickest)

This method is recommended with large files but requires you to be able to connect directly to your computer.


  1. Connect the device to your mac using the USB cable. If iTunes automatically starts up, quit out of the application before moving on. Also check your device to make sure its not locked, and trust the computer.
  2. Look for "Image Capture" on your Mac. It should be available with your Apps, but you can also use Spotlight to search and launch the app.
  3. Once Image Capture is open, you should see your device listed. Choose the device, and you should see videos and images that are available for importing.
  4. If you do not see a video or app, you may need to go back to your device and make sure that you can see the media you need in the Photos app. 


  1. Connect your device to your device.
  2. Unlock your device, and make sure the device trusts the computer you connected to (a message will pop-up on the device asking you to "Trust" the computer).
  3. Your PC should take a moment, but it should connect to the device, and treat it like an external storage device.
  4. You should be able to navigate to the device and open the media folders to copy your media off of the device.

Using the WiFi (Slowest)

This method is recommended for when you do not have direct access to your computer. This can take a very long time depending on the wireless internet speed that is available to you. For this method, you will also need online storage to temporarily save your files. We recommend using Google Drive through your Buffalo State e-mail account. 

  1. Make sure Google Drive app is available on your device. If you don't see it, download the free app through the App Store.
  2. Go to Photos, look for the "Select" in the top right corner. This will allow you to select images and videos by tapping the thumbnails. Selected media will show a blue circle with a check mark. 
  3. Once you have media selected, look for the square with the up arrow (share icon) on the top left corner. Tap the button and it should bring up a new screen.
  4. If this is the first time you are using Google Drive, you may need to tap the "More" button and then slide the switch for Google Drive to green. Tap done.
  5. You should now see a Google Drive button as an option. Tap the Google Drive and follow the instructions to transfer the media to your Google Drive.
  6. This process can take a long time. You will need to let it finish completely to make sure that the media is available on your Google Drive. There is also a limit on the size of the transfer, so it may not be able to transfer your media if it is too large. If this is the case, please see the cable method above.